Image, communication, work organisation and the industry
As a professional driver you represent your company. This topic covers how you present yourself, communication with customers, passengers and superiors, work organisation and the economic environment in goods and passenger transport.
- 25 questions in this topic
- Topic 13 of 13 in the course: CZV – certificate of professional competence for goods and passenger transport: theory exam
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From the key facts
- The syllabus includes behaviour for a positive company image, the driver's roles and contacts, maintenance, work organisation and the consequences of a legal dispute (CZV Annex no. 2.316).
- The driver informs the employer in good time if an assignment would lead to a breach of the working and rest times (ARV 1 Art. 17 para. 1).
All key facts, the questions with explanations and the exam simulation are part of the course.
Sample questions from this topic
3 of 25 questions free to try. All questions with explanations and the exam simulation are part of the course.
Question 1: Why is the way you present yourself as a driver important for the company?
- Because only the price counts, not the driver
- Because customers never get to see the driver
- For customers you are often the face of the company
Show answer
Correct answer: For customers you are often the face of the company
The quality of the driver's work shapes the company's image. Friendliness, punctuality and professional driving build trust.
Legal reference: CZV Annex no. 2.3161
Question 2: What roles does a professional driver have in everyday work?
- Only driver, the dispatch office does everything else
- Only mechanic and person responsible for maintenance
- Driver, contact person for customers and representative of the company
Show answer
Correct answer: Driver, contact person for customers and representative of the company
Drivers have various roles: in road traffic, towards customers and authorities, and as the company's calling card.
Legal reference: CZV Annex no. 2.3162–2.3163
Question 3: Your dispatcher plans a tour that you could only manage by exceeding the driving time. What do you do?
- Drive the tour and correct the times later
- Tell him in good time that it cannot be done like this
- Cut the breaks so you can manage it anyway
Show answer
Correct answer: Tell him in good time that it cannot be done like this
The employee must inform the employer in good time if the work assigned could lead to a breach of the working, driving and rest times.
Legal reference: ARV 1 Art. 17 para. 1
Legal references for this topic
The questions in this topic are based on these provisions:
- VRV Art. 3, 4a, 12, 33, 57, 67, 91a
- ARV 1 Art. 8, 17, 18
- SVG Art. 29, 30
- CMR Art. 8, 9
- CZV Annex
- PBG Art. 15a
- SVAG Art. 1